Return and Refund Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@kogamisteel.com

Replacements
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@kogamisteel.com and send your item to:

PO Box 20033 Tamarack Mall RPO
Cranbrook, British Columbia, Canada
V1C 6J5

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

PO Box 20033 Tamarack Mall RPO
Cranbrook, British Columbia, Canada
V1C 6J5

Depending on where you live, the time it may take for your exchanged product to reach you may vary.