Return and Refund Policy

Refund & Return Policy

We stand behind the quality of our products and want you to be completely satisfied with your purchase.

Returns
Due to the nature of our business and international shipping costs, We do not accept physical returns. In eligible cases, refunds or replacements are issued without requiring items to be sent back.Please do not send products back, as we are unable to receive returned packages.

Refunds
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@kogamisteel.com with:

• Your order number

• A clear photo or video showing the issue

Once verified, we will issue a full refund or replacement, at no additional cost to you.

Non-Refundable Situations

• Buyer’s remorse or change of mind after the order has shipped

• Normal wear and tear

• Damage caused by misuse or improper handling

Order Issues
If your order is lost or arrives damaged, we’ll make it right. Customer satisfaction is our top priority.

For any questions, please contact support@kogamisteel.com